Refund Policy

This Refund Policy applies to paid subscriptions to the HealthWise AI service (the "Service"), operated by HealthWise AI.

30-day money-back guarantee

We offer a 30-day money-back guarantee on paid subscriptions. If you are not satisfied with your purchase, you may request a full refund within 30 days of the original order date.

Merchant of Record

Our order process is conducted by our payment provider Stripe. Stripe acts as the Merchant of Record for our subscription orders and handles payment processing, refunds, chargebacks, invoices, and the calculation, collection, and remittance of applicable sales tax and VAT on our behalf. Charges will appear on your statement referencing LINK.COM* HealthWise AI or a similar descriptor.

How to request a refund

To request a refund, contact us through the contact form on our site and include your order number, the email address used at checkout, and the reason for the request. We will forward your request to Stripe for processing. Approved refunds are returned to the original payment method.

Renewals and cancellation

You can cancel your subscription at any time from your account billing page, which opens the Stripe-hosted customer portal. After cancellation, your paid access continues until the end of the current billing period, and your subscription will not renew.

Refunds for renewal charges outside of the 30-day window are considered on a case-by-case basis in line with the terms of our payment provider.

Processing time

Approved refunds are typically returned to the original payment method within 5–10 business days, depending on your bank or card issuer.

Contact

Questions about a refund? Reach us through the contact form on our site and we will coordinate with Stripe on your behalf.